Operations & Retention
CSAT Calculator
Short-term satisfaction, per interaction.
Calculate Customer Satisfaction Score from survey responses. Best for measuring specific touchpoints like support tickets or onboarding.
Inputs
Adjust to model your scenario
420
540
CSAT
77.8%
Formula
CSAT = Satisfied Responses ÷ Total Responses × 100
Benchmarks
< 70%Below average
70–85%Average
85–95%Excellent
> 95%World-class
Related tools
Tools operators run alongside this one.
Need more than the math?
Get the SAZ team running this for your business.
Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.
Responding to inquiries within 1 business day