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Customer Lifetime Value (LTV) · Government

Customer Lifetime Value (LTV) for Government.

The total revenue a customer is worth.

Modernization that respects the mission.

Finance & Strategy · Government

Why government operators use the customer lifetime value (ltv).

Calculate customer lifetime value using average order value, purchase frequency, gross margin, and customer lifespan. LTV is the foundation for pricing, CAC budgets, and retention investment.

Public sector and government contractor work requires senior advisors who respect the mission, the constraints, and the procurement reality. SAZ partners with municipal, provincial, and federal teams on strategy, AI adoption, and digital transformation — and with contractors on capture, delivery, and ops.

Benchmarks

What good looks like — typical ranges to compare against.

< 1× CAC
Losing money
1–3× CAC
Recovering — but tight
3–5× CAC
Healthy SaaS / DTC benchmark
> 5× CAC
Elite — invest more in acquisition
The formula

How customer lifetime value (ltv) is calculated.

LTV = AOV × Purchase frequency × Gross margin × Customer lifespan
Industry context

What changes when customer lifetime value (ltv) is applied to government.

Modernization under procurement constraints

AI adoption with appropriate governance

Citizen experience and digital services

Vendor and contractor management

Run the numbers

Open the customer lifetime value (ltv).

Free, instant, no signup.

Open Customer Lifetime Value (LTV)
Customer Lifetime Value (LTV) · Government

Want a senior partner to interpret your results?

Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.

Responding to inquiries within 1 business day