Net Promoter Score (NPS) · Healthcare
Net Promoter Score (NPS) for Healthcare.
The single number for customer loyalty.
Modernize care delivery — safely.
Operations & Retention · Healthcare
Why healthcare operators use the net promoter score (nps).
Calculate Net Promoter Score from promoter, passive, and detractor counts. Includes industry benchmarks.
Healthcare operators — clinic groups, multi-site providers, diagnostic services, specialty practices, and digital health — are modernizing under tight regulatory constraints. SAZ helps healthcare operators build AI and digital systems that improve outcomes, patient experience, and economics — under PHIPA, PIPEDA, and PHIA.
Benchmarks
What good looks like — typical ranges to compare against.
Below 0
Critical — more detractors than promoters
0–30
Below average
30–50
Good — industry average
50–70
Excellent
70+
World-class
The formula
How net promoter score (nps) is calculated.
NPS = (Promoters ÷ Total × 100) − (Detractors ÷ Total × 100)Industry context
What changes when net promoter score (nps) is applied to healthcare.
Patient intake and access
Clinical documentation overhead
Multi-site operational consistency
Regulatory compliance for AI
Run the numbers
Open the net promoter score (nps).
Free, instant, no signup.
Net Promoter Score (NPS) · Healthcare
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