Net Promoter Score (NPS) · Legal
Net Promoter Score (NPS) for Legal.
The single number for customer loyalty.
Modern law firms, built for leverage.
Operations & Retention · Legal
Why legal operators use the net promoter score (nps).
Calculate Net Promoter Score from promoter, passive, and detractor counts. Includes industry benchmarks.
Law firms are at the front of the AI productivity curve — and most are running on systems and ops that won't scale. SAZ helps firms build the AI, ops, and growth systems they need to capture the next decade of leverage.
Benchmarks
What good looks like — typical ranges to compare against.
Below 0
Critical — more detractors than promoters
0–30
Below average
30–50
Good — industry average
50–70
Excellent
70+
World-class
The formula
How net promoter score (nps) is calculated.
NPS = (Promoters ÷ Total × 100) − (Detractors ÷ Total × 100)Industry context
What changes when net promoter score (nps) is applied to legal.
Document, research, and drafting throughput
Intake, conflicts, and matter management
Pricing, AFAs, and profitability
Brand and BD in a referral-driven category
Run the numbers
Open the net promoter score (nps).
Free, instant, no signup.
Net Promoter Score (NPS) · Legal
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