Net Promoter Score (NPS) · Property Management
Net Promoter Score (NPS) for Property Management.
The single number for customer loyalty.
Property managers running on modern infrastructure.
Operations & Retention · Property Management
Why property management operators use the net promoter score (nps).
Calculate Net Promoter Score from promoter, passive, and detractor counts. Includes industry benchmarks.
Property management operators run on thin margins, fragmented systems, and labor-intensive workflows. SAZ helps PMs modernize their systems and embed AI where it matters — tenant intake, leasing, maintenance, and owner reporting.
Benchmarks
What good looks like — typical ranges to compare against.
Below 0
Critical — more detractors than promoters
0–30
Below average
30–50
Good — industry average
50–70
Excellent
70+
World-class
The formula
How net promoter score (nps) is calculated.
NPS = (Promoters ÷ Total × 100) − (Detractors ÷ Total × 100)Industry context
What changes when net promoter score (nps) is applied to property management.
Leasing throughput and tour-to-lease conversion
Maintenance dispatch and vendor management
Owner reporting and trust
Multi-property data and reporting
Run the numbers
Open the net promoter score (nps).
Free, instant, no signup.
Net Promoter Score (NPS) · Property Management
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