Net Promoter Score (NPS) · Startups
Net Promoter Score (NPS) for Startups.
The single number for customer loyalty.
Senior operators for the first scaling chapter.
Operations & Retention · Startups
Why startups operators use the net promoter score (nps).
Calculate Net Promoter Score from promoter, passive, and detractor counts. Includes industry benchmarks.
Startups need senior operators, not pitch coaches. SAZ partners with founders on positioning, GTM, pricing, hiring, and capital — the work that decides whether you become a real company.
Benchmarks
What good looks like — typical ranges to compare against.
Below 0
Critical — more detractors than promoters
0–30
Below average
30–50
Good — industry average
50–70
Excellent
70+
World-class
The formula
How net promoter score (nps) is calculated.
NPS = (Promoters ÷ Total × 100) − (Detractors ÷ Total × 100)Industry context
What changes when net promoter score (nps) is applied to startups.
PMF, positioning, ICP
GTM motion and channel
Pricing and packaging
Hiring and capital
Run the numbers
Open the net promoter score (nps).
Free, instant, no signup.
Net Promoter Score (NPS) · Startups
Want a senior partner to interpret your results?
Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.
Responding to inquiries within 1 business day