Net Promoter Score (NPS) · Technology
Net Promoter Score (NPS) for Technology.
The single number for customer loyalty.
Technology companies built to compound.
Operations & Retention · Technology
Why technology operators use the net promoter score (nps).
Calculate Net Promoter Score from promoter, passive, and detractor counts. Includes industry benchmarks.
Technology companies operate in a market that rewards speed, focus, and durable compounding. SAZ partners with founders and operators in software, SaaS, infra, and tech-enabled services to sharpen strategy, fix growth, and scale operations.
Benchmarks
What good looks like — typical ranges to compare against.
Below 0
Critical — more detractors than promoters
0–30
Below average
30–50
Good — industry average
50–70
Excellent
70+
World-class
The formula
How net promoter score (nps) is calculated.
NPS = (Promoters ÷ Total × 100) − (Detractors ÷ Total × 100)Industry context
What changes when net promoter score (nps) is applied to technology.
PMF, positioning, and ICP
Growth model and channel mix
Pricing, packaging, and retention
Scaling org and ops
Run the numbers
Open the net promoter score (nps).
Free, instant, no signup.
Net Promoter Score (NPS) · Technology
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