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Net Revenue Retention (NRR) · Government

Net Revenue Retention (NRR) for Government.

The single most important SaaS retention metric.

Modernization that respects the mission.

Operations & Retention · Government

Why government operators use the net revenue retention (nrr).

Calculate NRR (Net Revenue Retention) and GRR (Gross Revenue Retention) from your existing customer base.

Public sector and government contractor work requires senior advisors who respect the mission, the constraints, and the procurement reality. SAZ partners with municipal, provincial, and federal teams on strategy, AI adoption, and digital transformation — and with contractors on capture, delivery, and ops.

Benchmarks

What good looks like — typical ranges to compare against.

NRR > 130%
Elite SaaS
NRR 110–130%
Healthy
NRR 100–110%
Acceptable
NRR < 100%
Shrinking
The formula

How net revenue retention (nrr) is calculated.

NRR = (Start MRR + Expansion − Contraction − Churn) ÷ Start MRR × 100
Industry context

What changes when net revenue retention (nrr) is applied to government.

Modernization under procurement constraints

AI adoption with appropriate governance

Citizen experience and digital services

Vendor and contractor management

Run the numbers

Open the net revenue retention (nrr).

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Open Net Revenue Retention (NRR)
Net Revenue Retention (NRR) · Government

Want a senior partner to interpret your results?

Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.

Responding to inquiries within 1 business day