Property Management benchmarks
Property Management KPI benchmarks.
Property management benchmarks across residential and commercial portfolios. Renewal rate, ancillary revenue, and OpEx ratio drive economics.
Sourced from
- · SaaS Capital
- · OpenView Partners
- · KeyBanc
- · McKinsey
- · IBISWorld
- · SAZ engagement aggregates
6 benchmarks
Compare your numbers.
Each row shows the typical range across the industry, the median, and the top-quartile threshold.
Profitability
| Metric | Typical range | Median | Top quartile |
|---|---|---|---|
Gross margin | 32–55% | 42% | 55%+ |
OpEx as % of rental revenue | 32–48% | 38% | < 32% |
Retention
| Metric | Typical range | Median | Top quartile |
|---|---|---|---|
Renewal rate (annual, residential) | 52–82% | 68% | 85%+ |
Tenant NPS | 15–48 | 30 | 55+ |
Sales
| Metric | Typical range | Median | Top quartile |
|---|---|---|---|
Ancillary revenue per unit / yr | $180–$1,200 | $520 | $1,500+ |
Productivity
| Metric | Typical range | Median | Top quartile |
|---|---|---|---|
Avg. days vacancy (between tenants) | 12–45 days | 24 days | < 14 days |
Run the math
Calculators that use these benchmarks.
Plug your numbers in and see where you land against the medians above.
Engage SAZ
How property management operators close the gap to top quartile.
AI & Automation
AI Automation for Property Management
Automate the work that scales the company.
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Digital & Growth
CRM & Systems Implementation for Property Management
CRM that works the way the business actually sells.
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AI & Automation
Process Automation for Property Management
Industrial-grade automation across your operations.
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Marketing
Local SEO for Property Management
Win the map pack across your service footprint.
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Property Management benchmarks
Where do you stand against property management top quartile?
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