Reduce Churn
Cut customer churn by 30–60% through systematic retention engineering.
SaaS, subscription DTC, and recurring-revenue operators with churn above category benchmarks.
Where most operators are stuck.
Churn is the silent killer of compounding revenue. A 5pp churn reduction lifts LTV by 50%+ and NRR by 5–10pp. SAZ retention engagements focus on the leverage points that actually move churn — onboarding, activation, lifecycle, renewal motion — and the operating cadence to compound the gains.
Benchmark: B2B SaaS healthy monthly churn: < 1.5%. Top quartile: < 0.5%. Where are you?
The symptoms we hear most often.
Monthly churn above 4% (SMB SaaS) or 1% (enterprise)
NRR below 100%
Onboarding completion below 60%
No systematic renewal motion
Lost revenue concentrated in months 3-9
How we deliver this outcome.
Each phase has clear deliverables and owner accountability.
Cohort diagnostic
Cohort retention curves, churn driver analysis, customer health scoring foundation.
Onboarding redesign
Activation milestones, first-value time, onboarding scoring.
Lifecycle programs
Trigger-based lifecycle, customer health alerts, intervention playbooks.
Renewal motion
Day 90 health check, day 60 milestones, day 45 expansion, day 30 lock.
The outcomes operators walk away with.
Churn reduced 30–60%
NRR lifted 5–15pp
Onboarding completion above 80%
Renewal cycle from reactive to proactive
The services that deliver this outcome.
Revenue Strategy
Engineer the revenue engine end-to-end.
CRM & Systems Implementation
CRM that works the way the business actually sells.
Marketing Automation
Automation that lifts revenue, not just emails.
AI Consulting
A defensible AI strategy — built around your data, workflows, and risk profile.
Calculators for this outcome.
Churn Rate Calculator
The silent killer of compounding revenue.
Net Revenue Retention (NRR)
The single most important SaaS retention metric.
Customer Lifetime Value (LTV)
The total revenue a customer is worth.
Cohort Retention Calculator
See how cohorts actually retain over time.
Reduce Churn — common questions.
Ready to reduce churn?
Email info@Sedighi.ca or call (604) 632-4959. A senior partner responds within one business day.